FAQ’s

No, MetaSport training sessions cater for all levels of athletes. These range from complete beginners to top age-group athletes. It is however recommended that you get a full medical check-up from your doctor before partaking in any physical exercise.

Do I need to be able to swim freestyle to join the MetaSport group swim sessions?

No, on Monday evening from 7:30 to 8:30pm, we have a “beginner’s swim lane”. This swimming lane is there to provide technique advice to individuals who are unable to swim freestyle. However, please note that we do not recommend beginner swimmers to take part in the other weekly swim sessions.

No. If you are new to cycling and don’t own a road bike, it is fine to start on a mountain bike with slick/thinner tyres and progress onto a standard road bike when you are comfortable.

No, you may come to as many or as few training sessions during the week as you like. If you are only interested in joining 1 session a week, choose the Enticer membership package. For more than 1 session a week, you need to choose one of the Tri Packages.

The training sessions will always run whatever the weather. A training session will only ever be cancelled if members are at risk, for example dangerously close lightning or high speed winds. The decision will be made on the spot at the coach’s discretion.

YES! You can enjoy a one free trial, so you can experience one of our sessions, and meet the coaches and fellow members. To join a trial session, click here or email membership@metasport.com

If your children or spouse wish to join MetaSport with you they are entitled to a 10% discount.  Contact membership@metasport.com for your discount code.  Please note you may only use 1 discount code per membership.

Your membership will automatically continue for another term at the end of the term (3, 6 or 12 months) unless you give us 15 days notice to end your membership.

You can give us notice by:

• Calling +65 6838 0873
• Email: membership@metasport.com

You can cancel your membership at any time if your circumstances change as below and it is not possible for you to train:

• Long term injury
• You become pregnant
• You move overseas

We will need to see documents as proof of the change in your circumstances. If you cancel your membership for any of these reasons, no further charges will be made upon receipt of your cancellation via email or calling as above.

We offer you a freeze option. See below for more information.

Yes! All MetaMates receive 10% discount on race entry. Please see the promo codes in the weekly newsletters.

We are also a little more flexible if you really need to cancel your MetaSport race registration.

For any member with a valid reason to cancel, we will provide you with an 85% refund.

Reasons such as:

1. A medical condition

• • Serious injury that physically prevents you from undertaking the race
  • Serious illness with a medical certificate advising that you cannot race, including pregnancy

2. Compassionate reasons such as a death in the family